---
title: Setting up Trustpilot Automatic Feedback Service (AFS)
description: Your guide on how to setup Trustpilot's Automatic Feedback Service.
---

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# Setting up Trustpilot Automatic Feedback Service (AFS)

1\. Visit [https://support.trustpilot.com/hc/en-us/articles/213703667-How-to-use-Automatic-Feedback-Service-AFS-#set-afs-1](https://support.trustpilot.com/hc/en-us/articles/213703667-How-to-use-Automatic-Feedback-Service-AFS-#set-afs-1) and follow the steps under "Set up AFS", collecting your unique Trustpilot email address.

 

2\. In Symphony \> Settings \> Notifications click on the notification which you would like to trigger Trustpilot's AFS system - this could be "New Order" or perhaps "Order Dispatched". 

![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-12-2024-11-42-14-9198-AM.png?width=175&height=56&name=image-png-Apr-12-2024-11-42-14-9198-AM.png)

![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-12-2024-11-41-21-6099-AM.png?width=397&height=266&name=image-png-Apr-12-2024-11-41-21-6099-AM.png)

3\. Click the 'Add headers' button, and select 'Bcc' in the dropdown list.

![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-12-2024-11-43-03-2170-AM.png?width=688&height=159&name=image-png-Apr-12-2024-11-43-03-2170-AM.png)

 

4\. Add the unique email address to the input box.

 

5\. Edit the notification and add Trustpilot's structured data to the HTML "source" of the Top Content area.

![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-12-2024-11-47-06-0069-AM.png?width=495&height=142&name=image-png-Apr-12-2024-11-47-06-0069-AM.png)

 

\<script type="application/json+trustpilot"\>

   {

       "recipientName": "{CUSTOMER\_FIRST\_NAME} {CUSTOMER\_LAST\_NAME}",

       "recipientEmail": "{CUSTOMER\_EMAIL}",

       "referenceId": "{ORDER\_NUMBER}"

   }

\</script\>

 

It should look like this.

![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-12-2024-11-47-46-9132-AM.png?width=688&height=655&name=image-png-Apr-12-2024-11-47-46-9132-AM.png)

 

6\. Click OK, then Save your notification. You should now be up and running on Trustpilot AFS.

 

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