--- title: How does Auto Checkout work? description: Auto Checkout is ideal for customers who place frequent orders. It ensures that their orders are submitted before the daily cut-off time, even if they're not available to complete the checkout themselves. --- [Skip to content](https://resources.symphonycommerce.io/knowledge-base/how-does-auto-checkout-work#main-content) [File a Ticket](https://resources.symphonycommerce.io/knowledge-base/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://clienthub.symphonycommerce.io/tickets-view?hsLang=en) [![symphony-commerce-logo-mark-white-rgb-1500px-w-350ppi](https://resources.symphonycommerce.io/hs-fs/hubfs/Design/Logo/symphony-commerce-logo-mark-white-rgb-1500px-w-350ppi.png?width=40&height=40&name=symphony-commerce-logo-mark-white-rgb-1500px-w-350ppi.png)](https://resources.symphonycommerce.io/knowledge-base?hsLang=en) - [WHY SYMPHONY?](https://www.symphonycommerce.io/pages/why-shopblocks) Show submenu for WHY SYMPHONY? - [EXCLUSIVELY B2B ECOMMERCE](https://www.symphonycommerce.io/pages/why-shopblocks#exclusivelyB2B) - [LIMITLESS INTEGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#ftv) - [FASTEST TIME TO VALUE](https://www.symphonycommerce.io/pages/why-shopblocks#limitlessIntegration) - [SEAMLESS MIGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#seamlessMigration) - [CUSTOMER SUCCESS](https://www.symphonycommerce.io/pages/customer-success) Show submenu for CUSTOMER SUCCESS - [CASE STUDIES](https://www.symphonycommerce.io/pages/case-studies) - [FEATURES](https://www.symphonycommerce.io/pages/features-in-focus) Show submenu for FEATURES - [NEXUS – WHITE LABEL STOREFRONT PLATFORM](https://www.symphonycommerce.io/pages/nexus) - [INTEGRATIONS](https://www.symphonycommerce.io/pages/api-integrations-to-power-up-your-ecommerce) - [FORTIS – SMARTER DISCOUNTS FOR BIGGER B2B DEALS](https://www.symphonycommerce.io/pages/fortis) - [SYMPHONY PAY – TRUSTED PAYMENT OPTIONS FOR MODERN B2B COMMERCE](https://www.symphonycommerce.io/pages/symphony-pay) - [PRICING](https://www.symphonycommerce.io/pages/pricing) - [PARTNERSHIPS](https://www.symphonycommerce.io/pages/ensemble) - [INSIGHTS HUB](https://resources.symphonycommerce.io/blog) Open main navigation Close main navigation - [WHY SYMPHONY?](https://www.symphonycommerce.io/pages/why-shopblocks) Show submenu for WHY SYMPHONY? - [EXCLUSIVELY B2B ECOMMERCE](https://www.symphonycommerce.io/pages/why-shopblocks#exclusivelyB2B) - [LIMITLESS INTEGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#ftv) - [FASTEST TIME TO VALUE](https://www.symphonycommerce.io/pages/why-shopblocks#limitlessIntegration) - [SEAMLESS MIGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#seamlessMigration) - [CUSTOMER SUCCESS](https://www.symphonycommerce.io/pages/customer-success) Show submenu for CUSTOMER SUCCESS - [CASE STUDIES](https://www.symphonycommerce.io/pages/case-studies) - [FEATURES](https://www.symphonycommerce.io/pages/features-in-focus) Show submenu for FEATURES - [NEXUS – WHITE LABEL STOREFRONT PLATFORM](https://www.symphonycommerce.io/pages/nexus) - [INTEGRATIONS](https://www.symphonycommerce.io/pages/api-integrations-to-power-up-your-ecommerce) - [FORTIS – SMARTER DISCOUNTS FOR BIGGER B2B DEALS](https://www.symphonycommerce.io/pages/fortis) - [SYMPHONY PAY – TRUSTED PAYMENT OPTIONS FOR MODERN B2B COMMERCE](https://www.symphonycommerce.io/pages/symphony-pay) - [PRICING](https://www.symphonycommerce.io/pages/pricing) - [PARTNERSHIPS](https://www.symphonycommerce.io/pages/ensemble) - [INSIGHTS HUB](https://resources.symphonycommerce.io/blog) - [File a Ticket](https://resources.symphonycommerce.io/knowledge-base/kb-tickets/new) - [Go to Customer Portal](https://clienthub.symphonycommerce.io/tickets-view) - [VISIT OUR WEBSITE](https://www.symphonycommerce.io/) [VISIT OUR WEBSITE](https://www.symphonycommerce.io/) How can we help you? - There are no suggestions because the search field is empty. 1. [Symphony Knowledge Base](https://resources.symphonycommerce.io/knowledge-base?hsLang=en) 2. [Plugins](https://resources.symphonycommerce.io/knowledge-base/plugins?hsLang=en) 3. [Auto Checkout](https://resources.symphonycommerce.io/knowledge-base/plugins?hsLang=en#auto-checkout) # How does Auto Checkout work? ## Auto Checkout is a feature designed for customers who regularly purchase from your store. Once enabled, it ensures that incomplete orders are submitted automatically at a specified daily cut-off time, using the customer’s saved payment and delivery preferences. This is particularly useful for users who may not always be available to complete checkout manually. ### Configuration Settings To enable Auto Checkout, the following must be in place: **1. Enable Auto Checkout** - Toggle the setting on to activate the feature. ![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png.png?width=431&height=143&name=image-png.png) Please note: At least one payment method with Wallet Access enabled is required before Auto Checkout can be turned on. **2. Cut-off Time** - Define the time of day when automatic checkouts will run. - Set using 24-hour format (e.g. 17:00 = 5:00 PM). ![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-1.png?width=482&height=104&name=image-png-1.png) **3. Days of Operation** - Select the days of the week when Auto Checkout should be active. - Customers' orders will only be processed on the selected days. ![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-2.png?width=670&height=145&name=image-png-2.png) ### Email Notifications Customers will receive a “Before Checkout” notification email ahead of their order being automatically processed. - **Delay Setting**: Choose how far in advance the email is sent (e.g. 30 minutes before checkout). - **Email Contents:** Before the daily deadline, we will send an email alert to customers. This email will also contain a convenient opt-out link should they decide to cancel or delay their order. ![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-4.png?width=487&height=167&name=image-png-4.png)   ### How It Works for Customers Auto Checkout is ideal for customers who place frequent orders. It ensures that their orders are submitted before the daily cut-off time, even if they're not available to complete the checkout themselves. 1. **Starting an Order:** When your customer adds their first item to the basket on your online store, a new order is created automatically. They can view this in the **Quotes** tab under **My Account**. 2. **Activating Auto Checkout:** From your **Account Settings**, they can enable Auto Checkout. This allows any open Quotes to be checked out automatically at the set daily cut-off time. They can: - Turn Auto Checkout off at any time. - Opt out for specific Quotes if needed. 3. **Order Processing at Cut-off Time:** At the cut-off time, any Quotes eligible for Auto Checkout will be finalised using: - Your customer's **default delivery option** - Your customer's  **default payment method**, which can be set up in the **Wallet** section of **My Account** 4. **Email Notification Before Checkout:** Your customer will receive an email notification shortly before their order is due to be checked out. This includes a one-click opt-out link if they'd like to cancel or delay the order. 5. **In Case of Issues:** If your customer's order cannot be processed at the cut-off time due to a delivery or payment issue, they will be notified. The order will remain in your customer's  **Quotes** so they can review and complete it manually. ### Important Notes - Ensure customers keep their Wallet and Delivery Details up to date to avoid failed checkouts. - The cut-off time applies only on selected active days. - If Auto Checkout is off, all orders must be submitted manually by the customer. - [Getting started](https://resources.symphonycommerce.io/knowledge-base/getting-started?hsLang=en) - [Settings](https://resources.symphonycommerce.io/knowledge-base/settings?hsLang=en#main-content) - [Payment Methods](https://resources.symphonycommerce.io/knowledge-base/settings?hsLang=en#payment-methods) - [Redirects](https://resources.symphonycommerce.io/knowledge-base/settings?hsLang=en#redirects) - [Deliveries](https://resources.symphonycommerce.io/knowledge-base/settings?hsLang=en#deliveries) - [Notifications And Emails](https://resources.symphonycommerce.io/knowledge-base/settings?hsLang=en#notifications-and-emails) - [Users](https://resources.symphonycommerce.io/knowledge-base/settings?hsLang=en#users) - 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