--- title: How do I cancel an order? description: Find the specific order that you want to cancel. You can search for orders by order number, customer name, or other relevant details. --- [Skip to content](https://resources.symphonycommerce.io/knowledge-base/how-do-i-cancel-an-order#main-content) [File a Ticket](https://resources.symphonycommerce.io/knowledge-base/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://clienthub.symphonycommerce.io/tickets-view?hsLang=en) [![symphony-commerce-logo-mark-white-rgb-1500px-w-350ppi](https://resources.symphonycommerce.io/hs-fs/hubfs/Design/Logo/symphony-commerce-logo-mark-white-rgb-1500px-w-350ppi.png?width=40&height=40&name=symphony-commerce-logo-mark-white-rgb-1500px-w-350ppi.png)](https://resources.symphonycommerce.io/knowledge-base?hsLang=en) - [WHY SYMPHONY?](https://www.symphonycommerce.io/pages/why-shopblocks) Show submenu for WHY SYMPHONY? - [EXCLUSIVELY B2B ECOMMERCE](https://www.symphonycommerce.io/pages/why-shopblocks#exclusivelyB2B) - [LIMITLESS INTEGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#ftv) - [FASTEST TIME TO VALUE](https://www.symphonycommerce.io/pages/why-shopblocks#limitlessIntegration) - [SEAMLESS MIGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#seamlessMigration) - [CUSTOMER SUCCESS](https://www.symphonycommerce.io/pages/customer-success) Show submenu for CUSTOMER SUCCESS - [CASE STUDIES](https://www.symphonycommerce.io/pages/case-studies) - [FEATURES](https://www.symphonycommerce.io/pages/features-in-focus) Show submenu for FEATURES - [NEXUS – WHITE LABEL STOREFRONT PLATFORM](https://www.symphonycommerce.io/pages/nexus) - [INTEGRATIONS](https://www.symphonycommerce.io/pages/api-integrations-to-power-up-your-ecommerce) - [FORTIS – SMARTER DISCOUNTS FOR BIGGER B2B DEALS](https://www.symphonycommerce.io/pages/fortis) - [SYMPHONY PAY – TRUSTED PAYMENT OPTIONS FOR MODERN B2B COMMERCE](https://www.symphonycommerce.io/pages/symphony-pay) - [PRICING](https://www.symphonycommerce.io/pages/pricing) - [PARTNERSHIPS](https://www.symphonycommerce.io/pages/ensemble) - [INSIGHTS HUB](https://resources.symphonycommerce.io/blog) Open main navigation Close main navigation - [WHY SYMPHONY?](https://www.symphonycommerce.io/pages/why-shopblocks) Show submenu for WHY SYMPHONY? - [EXCLUSIVELY B2B ECOMMERCE](https://www.symphonycommerce.io/pages/why-shopblocks#exclusivelyB2B) - [LIMITLESS INTEGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#ftv) - [FASTEST TIME TO VALUE](https://www.symphonycommerce.io/pages/why-shopblocks#limitlessIntegration) - [SEAMLESS MIGRATION](https://www.symphonycommerce.io/pages/why-shopblocks#seamlessMigration) - [CUSTOMER SUCCESS](https://www.symphonycommerce.io/pages/customer-success) Show submenu for CUSTOMER SUCCESS - [CASE STUDIES](https://www.symphonycommerce.io/pages/case-studies) - [FEATURES](https://www.symphonycommerce.io/pages/features-in-focus) Show submenu for FEATURES - [NEXUS – WHITE LABEL STOREFRONT PLATFORM](https://www.symphonycommerce.io/pages/nexus) - [INTEGRATIONS](https://www.symphonycommerce.io/pages/api-integrations-to-power-up-your-ecommerce) - [FORTIS – SMARTER DISCOUNTS FOR BIGGER B2B DEALS](https://www.symphonycommerce.io/pages/fortis) - [SYMPHONY PAY – TRUSTED PAYMENT OPTIONS FOR MODERN B2B COMMERCE](https://www.symphonycommerce.io/pages/symphony-pay) - [PRICING](https://www.symphonycommerce.io/pages/pricing) - [PARTNERSHIPS](https://www.symphonycommerce.io/pages/ensemble) - [INSIGHTS HUB](https://resources.symphonycommerce.io/blog) - [File a Ticket](https://resources.symphonycommerce.io/knowledge-base/kb-tickets/new) - [Go to Customer Portal](https://clienthub.symphonycommerce.io/tickets-view) - [VISIT OUR WEBSITE](https://www.symphonycommerce.io/) [VISIT OUR WEBSITE](https://www.symphonycommerce.io/) How can we help you? - There are no suggestions because the search field is empty. 1. [Symphony Knowledge Base](https://resources.symphonycommerce.io/knowledge-base?hsLang=en) 2. [Orders](https://resources.symphonycommerce.io/knowledge-base/orders?hsLang=en) # How do I cancel an order? 1\. Go to Orders. ![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-09-2024-10-07-18-3185-AM.png?width=238&height=72&name=image-png-Apr-09-2024-10-07-18-3185-AM.png) 2\. Locate and open the order. Find the specific order that you want to cancel. You can search for orders by order number, customer name, or other relevant details. Click on the order you want to cancel to open its details. ![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-09-2024-10-47-55-4912-AM.png?width=687&height=65&name=image-png-Apr-09-2024-10-47-55-4912-AM.png) Make sure that there are no payments that have been processed for this order. Orders with payments must be refunded. 3\. Use the Order Status dropdown and click on Cancelled. ![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-09-2024-10-54-03-5258-AM.png?width=688&height=126&name=image-png-Apr-09-2024-10-54-03-5258-AM.png) 4\. Double check that you want to cancel this order. If you are certain then click on Save. **![](https://resources.symphonycommerce.io/hs-fs/hubfs/image-png-Apr-09-2024-10-56-44-9258-AM.png?width=503&height=162&name=image-png-Apr-09-2024-10-56-44-9258-AM.png)** 5\. 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